Legal

Privacy Policy

Last updated: April 14, 2026

1. Introduction

Loady.ai (“Loady.ai,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI dispatch platform and website.

2. Information We Collect

We collect the following categories of information when you register or use our service:

  • •Identity information: Full name, company name
  • •Contact information: Phone number, email address
  • •Regulatory information: MC# (Motor Carrier number), DOT# (Department of Transportation number)
  • •Operational information: Equipment type, home base city and state, lane preferences, rate floors
  • •Call recordings: Voice interactions with our AI dispatch system, used to improve service accuracy and resolve disputes
  • •Usage data: Log data, IP address, browser type, pages visited, time spent on site (analytics only)

3. How We Use Your Information

We use your information for the following purposes:

  • •Providing AI dispatch services — matching loads to your equipment, lanes, and preferences
  • •FMCSA credential verification — confirming operating authority, MC# status, and insurance
  • •Load matching — searching DAT, Truckstop.com, 123Loadboard, and other load sources
  • •Service improvement — analyzing usage patterns to improve AI accuracy and dispatch results
  • •Communications — sending service updates, launch notifications, and dispatch confirmations
  • •Legal compliance — meeting regulatory requirements and responding to lawful requests

4. Data Storage and Security

Your data is encrypted at rest and in transit using industry-standard encryption (AES-256 at rest, TLS 1.2+ in transit). We use reputable cloud infrastructure providers with SOC 2 compliance. Access to personal data is restricted to authorized personnel on a need-to-know basis.

5. Information Sharing

We share your information only in these limited circumstances:

  • •Load boards: DAT, Truckstop.com, 123Loadboard — solely for load matching. We share only the minimum information required (equipment type, location, availability).
  • •FMCSA: We query FMCSA public records to verify your operating authority. We do not submit your information to FMCSA.
  • •Service providers: Third-party vendors who assist with platform operations (hosting, analytics, communications), all bound by data processing agreements.
  • •Legal requirements: When required by law, court order, or to protect our legal rights.

We never sell your personal information to third parties. Period.

6. Data Retention

We retain your data for as long as your account is active, plus 12 months following any deletion request. Call recordings are retained for 24 months unless you request earlier deletion. Usage analytics are retained in aggregated, anonymized form indefinitely.

7. Your Rights

You have the following rights regarding your personal data:

  • •Access: Request a copy of the personal data we hold about you
  • •Correction: Request that we correct inaccurate or incomplete data
  • •Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • •Data export: Request a machine-readable export of your data
  • •Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at privacy@loady.ai or (531) 227-5141.

8. Cookies and Analytics

We use analytics cookies to understand how visitors use our site. We do not use advertising or tracking cookies. We do not participate in cross-site behavioral advertising. You can disable cookies in your browser settings; this will not affect your ability to use our service.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • •The right to know what personal information we collect and how we use it
  • •The right to delete your personal information
  • •The right to opt out of the sale of personal information — we do not sell personal information
  • •The right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, contact privacy@loady.ai or call (531) 227-5141.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of our service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights:

Loady.ai

Email: privacy@loady.ai
Phone: (531) 227-5141